Bajaj Housing Finance Contact Details-Banner_WC

Banner-Dynamic-Scroll-CockpitMenu_HomeLoan

Contact the Bajaj Housing Finance Customer Care_WC

Contact the Bajaj Housing Finance Customer Care

Bajaj Housing Finance is committed to prioritising borrowers’ concerns and convenience at all times, for which we have a robust customer care service implemented on the ground. If you are facing a problem regarding a loan you’ve borrowed from us, or have any other queries, feel free to reach us through the following means:

  • Call our Customer Care number – 02245297300, to speak with a customer care executive, from Mondays to Saturdays, anytime between 9 am to 6 pm. Borrowers can experience our interactive voice responses in a variety of 10 languages, including Hindi, Bengali, Marathi, Punjabi and Tamil.
  • Write to us at bhflwecare@bajajfinserv.in, and expect a follow-up shortly. This service is open to both existing customers and non-customers.

If you are looking to reach out to the Bajaj Housing Finance Home Loan Customer Care, you can use the details mentioned above. Aside from these, you can also walk into your nearest Bajaj Housing Finance branch to address any concerns you may have. If you want to check your new offers or any other pre-approved loan offers, you can do so using our Online Customer Portal.

Contact UsEscalationMatrixContent_New_WC

Escalation matrix for resolution of complaints

Initial Stage

Any complain can be registered through:
Mail: bhflwecare@bajajfinserv.in
Mobile Number: 02245297300

First Level

We are committed to resolving your queries/issues within 7 working days.
If you do not hear from us within this time, or you are not satisfied with our resolution of your query then you may contact us through:

Mail id: grievanceredressalteam@bajajfinserv.in

Second Level

If you are not satisfied with the resolution provided at level 1 within 3 working days,

then you may post your complaint to the Head of Customer Experience at

Mail ID: customerexperiencehead@bajajfinserv.in

Alternatively, the customers may write to The Head of Customer
Experience at:
5th Floor, B2 Cerebrum IT Park, Kumar City
Kalyani Nagar
Pune, Maharashtra
Pin-411014

Third Level

If you are not satisfied with the resolution provided at level 2 within 5 working days, then you may post your complaint to the

National Manager - Service at
Mail ID: hema.ratnam@bajajfinserv.in
Alternatively, you may write to National Manager - Service at:
5th Floor, B2 Cerebrum IT Park, Kumar City
Kalyani Nagar
Pune, Maharashtra
Pin-411014

Fourth Level

In case of non-redressal of the complaint to your satisfaction, within 15 working days from the above-mentioned matrix, you may approach the National Housing Bank at the address given below in the prescribed format available at link

https://grids.nhbonline.org.in/(S(tq0cgntl2llup25jwcv33kq3))/default.aspx

Department of Supervision (Complaint Redressal Cell)
National Housing Bank
4th Floor, Core-5A, India Habitat Centre
Lodhi Road
New Delhi- 110003

https://grids.nhbonline.org.in/
www.nhb.org.in

*Terms and conditions apply

Contact Us_ReleatedArticles_WC

Home Loan Contact Us_PAC_WC

P1 CommonOHLExternalLink_WC

Apply Online For Home Loan
Online Home Loan

Instant home loan approval at just

Rs. 1,999

Rs. 5,999

CommonPreApprovedOffer_WC

Pre-Approved Offer